Client communication on Upwork is the most crucial thing to be done effectively in order to get a job, why? Because when a client contacts you it means that you are only one step away from getting the job. So here are some steps and tips to follow so let’s have a read.
Enhance Your Communication Skills
The first thing you should prepare for beforehand is to enhance your communication skills. Good communication skills will have a positive first impression on your client. The best way to do that is to talk to people formally in English.
You will definitely learn and improve a lot by practice. If you are offering writing services then it is important for you to not make any grammatical and spellings mistakes because writing jobs are more concerned with quality, not quantity.
Be Quick In Response
A quick response should be given to clients on Upwork when you receive a message back from them after the proposal has been submitted.
While communicating with the client, your tone should be pleasing and it should be pleasing even if you are talking to your subordinate. The benefit of it is that the other person would be comfortable and will not want to end the conversation that would help you to get more information from your client (or whoever the second person is).
Also Read: 7 Things To Know Before Going Freelance
This doesn’t mean you should ensue Scope-creep but giving small favors and being cooperative is good always. The small favors may also include suggestions because it may happen that your client is new and post his first job on Upwork, so your insight may be effective for him but this only applies if you are experienced enough. And this will also show your interest towards the client and he/she will be satisfied and more willing to work with you.
Don’t End The Talk
Keep that in mind that your results will be more promising only if you know everything about it. So don’t take that lightly. Try to keep the client talking. Although it is Upwork policy that you have to keep your conversation with the client should remain on Upwork Message board but that becomes inconvenient at times because client communication on Upwork is a bit formalized. So, it is good to bring him on Skype. Instant messages are always good while talking. There you could squeeze more pulp (do not mention that in cover letter/proposal).
Use Google Drive
Keep the client in updated with the progress of the work is an important aspect of effective client communication on Upwork and this can be efficiently done by using Google Docs and Google Drive and other apps for convenience.
Give Descriptive Answers
You are not supposed to answer the Client’s questions in simple Yes or No. It should be descriptive always.
The moment you receive a response from a client, go back to the job description and cover letter in order to recall everything and list down the requirements. Your homework to be done beforehand. This way you would be ready when the client asks you a question and you would better answer the questions which are expected.
If you are offering writing services, pay special attention to the quality of your content. For this the first thing you could do is to not make any grammatical and spellings mistakes while writing your cover letter.
So, these were the things to be careful about when communicating with the client, not just on Upwork, but all other freelance websites where you expect to offer your services at.